Terms & Conditions
SERVICES AGREEMENT
Terms and conditions on which Interstellar Installs provides services to consumers
Interstellar Installs provides services based on the following terms and conditions.
- The meaning of some words used in these terms and conditions
‘Installation Fee’ means the fixed fee payable by you in advance for the Installation Services;
‘Installation Services’ means the installation only of a Starlink dish at the Premises in accordance with this Services Agreement and the Online booking form;
‘Materials’ means any materials, goods, parts or items we need to provide in order to perform the Installation Services but excludes the supply of the actual Starlink dish;
‘Online booking form’ means the integrated booking form linked to the Interstellar Installs website that you filled out when purchasing the Services;
‘Parties’ is a reference to both us and you;
‘Premises’ means the place where we will provide the Services;
‘Services’ means the Survey Services and/or the Installation Services;
‘Services Agreement’ means this Services Agreement and the terms and conditions set out herein and in the Online booking form;
‘Starlink dish’ means the Starlink satellite dish that you have procured through a separate agreement with Starlink as part of Starlink’s satellite internet connection services;
‘Survey Services’ means the inspection and survey of the Premises for the purpose of assessing whether the Premises is suitable for the installation of a Starlink dish;
‘Survey Services Fee’ means the fixed fee payable by you in advance for the Survey Services;
‘We, us or our’ is a reference to Interstellar Installs and includes where relevant, our employees, assignees and sub-contractor installers;
‘You or your’ is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide;
- Entering into a legally binding contract
- A contract between you and us will come into being once you check the ‘I agree to the terms and conditions’box on the Online booking form.
- We suggest that before you check the ‘I agree to the terms and conditions’box on the Online booking form, that you read through these terms and conditions. If you have any questions, please ask us.
- You should print off and keep a copy of this Services Agreement for your records.
- Providing the Services
- If we have agreed to provide Survey Services, the Survey Services will occur on or about the date(s) nominated on the Online booking form.
- Subject to you confirming with us in writing or via the Online booking form that you have taken delivery of the Starlink dish, commencement and completion of the Installation Services will occur on or about the date(s) nominated in the Online booking form.
- We aim to carry out the Services by the dates and times previously agreed upon by both Parties or where we have provided notice. But we cannot guarantee or provide a firm commitment that:
- we will start performing the Services by a specified date or time; or
- we will complete the performance of all the Services by any specified date or time; or
- the performance of any individual part of the Services will be completed by a specified date or time.
- Our aim is to always provide you with the Services:
- using reasonable care and skill;
- in compliance with commonly accepted practices and standards in relation to the installation of satellite hardware; and
- in compliance with all relevant Victorian laws and regulations in force at the time we are carrying out the Services.
- If we attend the site for the purpose of providing the Services and for whatever reason (for which we are not responsible) the Services are unable to be provided in full, you will be charged an additional amount equal to the Survey Services Fee for us to return to the Premises to complete the Services.
- Price and payment
- Our Fees are based on fixed price which is determined by the type of installation you require for your premises.
- GST
All amounts stated (whether orally or in writing) are inclusive of GST unless otherwise noted.
- limitation of liability
- We do not exclude or limit liability for our negligence or negligent omission which causes you personal injury or death.
- We shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this Services Agreement and in circumstances where such loss and damage (if any) arises directly from any such breach by us of the Services Agreement. In the event that any loss or damage suffered by you relates to your business activities then we exclude all liability for any business loss and in particular, we exclude all liability for loss of profits, loss of earnings, loss of reputation or other economic loss arising from or related to a breach of this Agreement.
- Communicating with us
- You can always telephone us. (our contact numbers are listed on the Online booking form and on our website) or use the ‘Contact’ tab located on our Website.
- Termination of contract by you
- Once both Parties have entered into a binding contract you will normally not be able to terminate the contract, except where we agree or as otherwise provided for in this Services Agreement.
- If we agree to terminate the Services Agreement, then we will refund to you:
- the full amount of the Survey Fee, only if we have not yet carried out the Survey Services; and
- the full amount of the Installation Fee (less $150 administration charges), only if we have not yet carried out the Installation Services.
- For the avoidance of doubt, if we have commenced the Survey Services, or the Installation Services prior to the termination of the Services Agreement, you will not be intitled to any refund unless the reason for termination is that we have failed to complete the Installation Service within a reasonable time of commencement.
- Amendments to the contract terms and conditions
- We will have the right to amend the terms and conditions of this contract where:
- we need to do so in order to comply with changes in the law or for regulatory reasons; or
- we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the Services Agreement), as long as such correction is minor and does not materially affect the Services Agreement.
- Where we are making any amendment we will give you 7 days' prior notice of any such amendment.
- Law and jurisdiction
- This Services Agreement takes effect, is governed by, and shall be construed in accordance with the laws from time to time in force in Victoria, Australia. The Parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria.
Please note, the rollout of Starlink across Australia is in high demand and subject to delays so we can not guarantee that we will be able to carry out an installation on the specified day. If this is the case for your installation, we will be in contact to confirm a new date/time for the install to occur, which will be within seven days of your initial chosen date.
If you decide to cancel a booking, Interstellar Installs will provide a full refund, minus a $20 admin fee. Additionally, if a cancellation is made by a customer with less than 4 days notice from the scheduled install date (applies to rescheduled installation dates also), 50% of the total Installation cost will be nonrefundable.
We thank you for your understanding, Interstellar Installs. Read More About Starlink Installer Terms & Conditions.